is aep disconnecting service is aep disconnecting service

Consumer line: 907-276-6222 (Anchorage); 800-390-2782. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). To avoid unauthorized access, youll still have to enter your password. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Consumer line: 800-225-7729, 608-266-2001 (Madison). Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. November 1-March 31 - Cold Weather Rule (CWR). Medical certification can be renewed once within 120 days. Customer must enter into a deferred payment plan if termination is postponed. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. Cannot disconnect if payment agreement is in effect. 1996-2023 American Electric Power. If you have forgotten your security code, please call 888.710.4237. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. Turn off electricity at your address and close your account. 3040 Continental Dr. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. For your convenience, you can keep service on at both addresses while in transition. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. No disconnect for elderly or disabled when temperature is >95, or medical emergency. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Disconnect prohibited if customer agrees to a payment plan. During the delay the customer is expected to agree to a payment plan. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. emergency. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. If you have forgotten your security code, please call 800.672.2231. 30 day disconnect delay with medical certificate, may be renewed 2 times. To initiate electric service at a new address, you can use your existing REP or select a new one. New Jersey Administrative Code 14:3-3A.5 Consumer line: 888-570-9905, 307-777-7427. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Customer must pay bill in installments within the next 90 days. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Table of Contents show What Is AEP Central? Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. During the heating season, a utility may not ask for a security deposit. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. At AEP, we hire bright, enthusiastic people with diverse skills, talents, and ideas to serve our more than five million customers across 11 states. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Disconnects will resume for residential customers in Virginia on January 11, 2022. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). During the delay the customer is expected to agree to a payment plan. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Were reintroducing our website with you in mind. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Butte, MT 59701. Customer is required to renegotiate a payment plan. Limit on deposits. No disconnection if a customer enters into a deferred payment plan. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. If the elderly household is low-income and includes a minor, the protection against termination will apply. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Utilities need written approval to shut off services where all household residents are 65 years or older. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Full Outage Map. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Allows customers to extend payment of pre-existing arrears beyond 12 months. If the elderly household is low-income and includes a minor, the protection against termination will apply. Customer must negotiate a payment plan before disconnect date. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Delay disconnect for 30 days with medical certification. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. "If a customer is eligible for the. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Ban for special circumstances such as extreme weather or life-threatening situation. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). Privacy Policy | 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. No disconnect (Nov-March) if customers agrees to payment plan. Consumer line: 800-522-2404, Salem: 503-378-6600. salesforce sandbox url format. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. two-week period encompassing Christmas and New Year's. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. The 30-calendar day delays may be consecutive. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Liberty Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. We welcome your ideas and feedback. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more than 21 days. Report a Problem. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Customer must pay bill in installments within the next 90 days. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Disconnections are prohibited if customer agrees and adheres to payment plan. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. 62 - 1 PO . View a table of state seasonal termination protections only. 30 day delay and 30 day extension possible in case of life threatening condition. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. The latest reports from users having issues in Canton come from postal codes 44709. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. The utility may not require payment of more than seven percent of the customer's monthly income. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Customer may request an extension. However, smaller water, gas, electric and wastewater. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). If you continue to use this site we will assume that you are happy with it. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. No disconnect if customer is on a payment plan. Consumer line: 302-736-7500 or 800-282-8574. You're in the right place. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. There are also rules prohibiting disconnection of service for certain medical reasons. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. Customer must agree to payment plan. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Utilities are required to offer payment plans to customers in danger of disconnection. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Delaware city water systems. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. All Rights Reserved. This online function is currently only available to residential customers. Start Start service or add another location to your existing account What you'll need: Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holder Date to start service Butte, MT 59701. Consumer line: 225-342-4404 or 225-342-4999. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. No termination if National Weather Service issues a heat advisory or excessive heat warning. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Use of this site constitutes acceptance of the AEP Terms and Conditions. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. During the heating season, a utility may not ask for a security deposit. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Total ban when <32. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Do not Sell or Share My Info, Year-end 2022 GAAP earnings of $4.51 per share; operating earnings of $5.09 per share, Company advances strategic initiatives including sales agreement for contracted renewables, new FERC 203 filing for Kentucky sale and continued strategic review of retail business, 2023 operating earnings (non-GAAP) guidance range reaffirmed at $5.19 to $5.39 per share with long-term growth rate of 6% to 7%. 32 F or below or during heat advisory for all residential customers. 30 day disconnect delay if detrimental to health, must have physician certification. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. emergency.