Collaboration is the space in which you are both able to find a solution that works well and that serves your needs, as well as the needs of the company. You should always report any incidents and take action to try and prevent them occurring again. Though many people might think that compromise is a good way to approach conflict, let us think about this a bit more. of the insurrection had proposed rejoining the Union on any terms. However, if you approach conflict from a competitive angle, you will also create more tension, especially if the other person is also competitive. When communicating with an individual about things that are upsetting to them, you should treat them with respect and dignity, be non-judgmental and show compassion and empathy. Staff need to address any difficulties they have making records. Filling in an ABC chart and referencing it in the individual's daily notes and the staff communications book. Standard 9: Awareness of Mental Health, Dementia and Learning Disability, Standard 15: Infection Prevention and Control, Implement Person-Centred Approaches in Care Settings, Safeguarding and Protection in Care Settings, Health, Safety and Well-Being in Care Settings, Promote Personal Development in Care Settings, Promote Equality and Inclusion in Care Settings, Promote Person-Centred Approaches in Care Settings, Promote Health, Safety and Wellbeing in Care Settings, Promote Effective Handling of Information in Care Settings, Work in partnership in health and social care or children and young peoples settings, Facilitate Person-Centred Assessment to Support Well-Being of Individuals, Facilitate Support Planning to Ensure Positive Outcomes for Individuals and to Support Well-Being, Understand Personalisation in Care and Support Services, Health and Safety in Health and Social Care Settings, Professional Practice in Health and Social Care for Adults or Children and Young People, Safeguard Children and Young People who are Present in the Adult Social Care Sector, Develop, Maintain and Use Records and Reports, Understand Safeguarding and Protection in Health and Social Care Settings, Service improvement, entrepreneurship and innovation, accurate, legible, up-to-date and complete. When you record what has happened, you should remain objective. Knowing your own level of competence and skills, knowing your job description. These are quick risk assessments where we scan the environment and the situation for any potential risks and do what we reasonably can to remove them. Be accountable by making sure you can answer for your actions or omissions When you avoid conflict, you will not have the opportunity to learn from the situation and to find out how to manage such situations in the future. This should be done in a quiet place where the individual feels comfortable and you should listen well to what they have to say. Always have. Before you start writing, you need to pick the topic of your report. A sensible approach is to keep an open dialogue with individuals and encourage them to speak to a member of the staff team if they have any issues. Despite nationwide anti-bullying campaigns, zero-tolerance . This will be used to determine how to support the individual better. To learn more about improving your workforce productivity, check out theActivTrak Productivity Lab. There will also usually be a form that you have to fill out to report on what happened. Here is a simple activity you can use with your team, to help build agreed ways of working. 2.2 Outline what is meant by agreed ways of working By following our company's policies and procedures. You should also ensure it is signed and dated. 1301 South MoPac Expressway, Suite LL25, Austin, TX 78746. Bringing two people together who are embroiled in a heated conflict can . Why not take an, How to Outline and Organize Your Award Winning Speech, Business Management Tools: Accounting Principles and Inventory Control. You have a duty to report all adverse events, incidents, errors and near misses to your organisation in line with agreed ways of working. Your organisation will have agreed ways of working about how adverse event, incidents, errors and near misses are recorded and handled. [153] . This cookie is used for sharing of links on social media platforms. Now, there's the added frisson of Europe's biggest terrestrial armed conflict in decades namely, Russia's invasion of Ukraine, which has made one thing clear: Nothing invigorates the business of war like a war. When they happen, you should remain calm, speak slowly and demonstrate neutral body language. Once again, thank you for being a part of our growth and committing to our team on a daily basis. Conflict management is a vital skill that involves handling confrontations tactfully and constructively. You will need to specify where the confrontation happened, who was involved and if there were any witnesses. 2.3 Explain the process of reporting possible signs of dementia within agreed ways of working. Report findings and concerns Boundaries of own role - lines of reporting to manager, supervisor. This cookie is set by Addthis.com to enable sharing of links on social media platforms like Facebook and Twitter, This cookie is used to recognize the visitor upon re-entry. Standard 3 of the Care Certificate explores duty of care, managing dilemmas between duty of care and an individuals rights, dealing with complaints, incidents, errors and near-misses and handling confrontation. The information contained on this website is a study guide only. This cookie is installed by Google Analytics. Percy and Reyna had agreed that they would only switch shifts only when they were at near exhaustion. You should also ensure that the individuals you care for know that they have the right to make complaints and comments about the comments they receive. Agree on the best solution and determine the responsibilities each party has in the resolution. The agreed ways of working with a particular service user will be written in their care-plans. There are many processes of reporting possible signs of dementia. Ask each team member how they felt about the meeting in recurring 1x1s that follow the Ways of Working Meeting. ActivTrak helps companies unlock productivity potential. The cookie is used for targeting and advertising purposes. It is important to be able recognise when these things happen and handle them in a transparent way so that the impact of any errors can be reduced or rectified quickly and so that you can learn from them and put things in place to reduce the likelihood of them happening again. Finally, some barriers prevent employees from reporting incidents including a lack of time due to a high workload, fear of being punished or seen as incompetent, and a lack of accessibility to reporting forms (Brunsveld-Reinders et al., 2016). people may : Start shouting or lose their temper Find it difficult to think straight Walk away Disguise or hide the effect it is having and not discuss it with anyone Start shaking Cry Behave assertively and remain cool and calm As with most things, there are agreed ways of working for reporting and dealing with confrontations. Another way that can help a conversation between two co-workers avoid turning into a problematic interaction is to focus on using 'I' statements. If you have concerns about handling comments and complaints, you should request advice and support from your manager who should be able to offer guidance. 3.5 Deal with confrontation and difficult situations 3.5a List the factors and difficult situations that may cause confrontation 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation 3.5c Describe how to assess and reduce risks in confrontational situations At the same time, there are better ways to approach these more tense situations and to confront someone in way that does not necessarily incite or cause conflict. What does this mean? When you find yourself accommodating someone else, think about what you want from the interaction, and then move the conversation back so you can say what you need to say also. When it comes to conflict, we might be able to nod our heads in agreement about what we should do when we are in an argument or a disagreement with someone else. In confrontational situations, you can ease tension by giving the individual space and speaking slowly and clearly. We all have a certain way in which we engage in conflict or a way in which we confront someone else about something that has happened to cause conflict. people may : Use to answer question 3.5a of the Care Certificate, Registered in England & Wales No 02697556, 8 Cartwright Court, Bradley Business Park, Huddersfield, HD2 1GN, Level of social skills and social awareness. There is a variety of legislation that sets out these standards so you can improve your services and produce positive outcomes. When is productivity at its highest? Some of our clients have an impairment of the brain and presenting behaviour that challenges is their way of communication that something is wrong. Show you are here to help make the situation better. 4. Listen to what they say and take their issues seriously. The Role of Social Responsibility in Business Ethics, Business Analysis: Developing a Communications Strategy, Career Coaching: Helping Clients Interview. FBI officials were leery of the plan, and pleaded for a more measured approach, while DOJ prosecutors were hell-bent on a surprise incursion to search for classified documents: Prosecutors . List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses [ ] RIDDOR 1995 COSHH 2002 Health and Safety Act 1974 as amended Care Standards Act 2014 as amended Medicines Act 1968 Health and Safty Policies and Procedures Accident Policy and Procedures Violent Incident Policy and . Any concerns should be reported to a line manager immediately. This cookie is set by the provider Addthis. 1.3 Explain how the requirements of legislation, codes of practice and agreed ways of working influence professional supervision. Any concerns should be reported to a line manager immediately. Before going into the meeting, Id encourage you to collect insights on the following: As a manager, I consult these insights on a weekly basis to better understand how our team is working. Positive comments can provide encouragement to the workplace and verification that that particular aspect is working well. Creating an atmosphere that inhibits confrontations in the workplace should also be considered. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. Incidents are serious events that cause harm to an individual or the organisation that you work for. See Describe dilemmas that may arise between the duty of care and an individuals rights. The purpose of the cookie is to determine if the user's browser supports cookies. Disguise or hide the effect it is having and not discuss it with anyone, Behave assertively and remain cool and calm, Say things they regret or take revenge at a later date. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. See Describe how duty of care affects own work role. 3.4 Describe actions to take where any concerns with the agreed care plan are noted; 3.5 Identify the pressure area risk assessment tools which are used in your own work area; 3.6 Explain why it is important to use risk assessment tools; Outcome4: Undertake Agreed Pressure Area Care. Try to walk into your meeting without already thinking you know everything and that you are right. care worker 1. my duties includes maintaining daily hygiene of my service users 2. preparing food 3. cleaning 4. adminstrate medicine whenever needed and maintain the duties mentioned in care plan every service When you are confronting someone else, there are a few things that you can do to work on the situation in a mature manner, thus, helping avoid conflict. 4 Describe the possible impact of receiving a diagnosis of dementia on: Health and safety at work act 1974 Referred to as HASAW or HSW, the act of parliament in the main piece of uk health and safety legislation. These people analytics become particularly helpful in knowing how your team is operating prior to the Ways of Working discussion as it gives you an understanding of what behaviors are actually taking place versus how they may be perceived. Confrontation is something that you may experience as a health and social care worker, especially if you work with individuals that display behaviour that challenges, so it is important you a familiar with your employers agreed ways of working and each individuals care plan so that you know how to handle these situations correctly. I use this Ways of Working Facilitation Guide to help in the discussion with the team. by yourself or colleagues that you feel may compromise the safety or care of people who use health and care services and, if necessary use . In addition, it can set up power dynamics that are challenging to handle in more difficult situations and projects. be frustrated with their situation, health condition or disability. If you are too defensive or too aggressive, the confrontation could escalate further. Keep a calm and neutral voice - shouting or aggressive tones only feeds a conflict. Your organisation will have agreed ways of working about how adverse event, incidents, errors and near misses are recorded and handled. However, you should also ensure that the individual has all the information they need to make an informed choice and help them to understand the ramifications of the choices they make. Negotiate to find some common ground on which to build a solution. In addition to asking the team to consider their own behavior, it is helpful to observe your teams working habits and productivity data. allowed a common farm boy to work his way to the top by his own efforts. Assertive. I am eager to create an environment, both virtually and in the office, that promotes collaboration, alignment, focus, and wellbeing . If you work for a local authority or the NHS then then The Local Authority Social Services and NHS Complaints (England) Regulations 2009 regulate how complaints are managed.