They will advise you on how this information can be provided or verified. To stay up to date on the latest passport requirements, please go to: Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. . Such bookings will be treated as normal bookings subject to the above comments on special requests. Restrictions apply and this policy is subject to change without notice. The changed arrangements will then be treated as a new booking. Dining times may vary slightly on port days due to shore excursion departures. If so, these will be confirmed to you at a later date. We can then advise on an informal basis if we consider your chosen cruise is suitable. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Where a refund is due, we will pay you the full amount of the decrease in our costs. Alternatively and to stay up to date on the latest visa requirements, please go to: Please note: that the above visa advice is for UK passport holders only. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . How many days is the Final Payment required before the cruise? In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: 1.3 What information must I provide to you and why? Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. Standard kosher meals must have been requested on the guests booking in advance. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. Please check with your airline for details. Itineraries may change from time to time, both before and after your sailing departs. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Call us at 800-338-4962 or . For guests making bookings onboard any of our ships, different deposit policies may apply. Please note, we reserve the right to strictly enforce the luggage allowance limitation. Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Gallery . It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If we have to make a significant change or cancel, we will tell you as soon as possible. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . Guests under the age limits above will not have alcohol returned to them. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". We promise not to levy a surcharge within 30 days of the start of your holiday. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. This information will be provided as soon as we are in a position to do so. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Expand. You must ensure that you are using an up-to-date brochure when you book your holiday. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. In the event that there are any increased costs in making such changes e.g. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. NOTE: The only exception to this policy are curling irons and hair straighteners. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. Please ask your travel agent for further information. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: Yes. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. Cookies are used on this website. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. Find everything, but, what I wanted to know. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. 2.7 Are there any formal health requirements? In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. 379. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). All airlines operate a non-smoking policy. 1.5 What happens to money paid to a travel agent? If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. A binding contract between us only comes into existence when we send out our Confirmation Invoice. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. By continuing to browse the site, you agree to the use of cookies. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. In order to process your booking, we need to collect certain personal details from you. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at in advance of their sailing. For ships originating in North America, the minimum drinking age is twenty-one (21). You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Copies of the applicable International Conventions and Regulations are available from us on request. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. You must tell us about the problem as soon as possible. Any additional bag will incur charges. Please also take note of our Refusal to Transport Policy. Here's how to cancel or postpone a cruise due to COVID-19. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. We reserve the right to increase or decrease the prices of unsold holidays at any time. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. Royal Caribbean Cruises Ltd. do accept all major credit cards. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If your flight tickets have been issued, standard airline cancellation penalties will also apply. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. If these are found, they will be confiscated. Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday.
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