apple technical specialist training apple technical specialist training

It lasted 10 days and was always closely monitored by a manager and a store lead employee. Core training took place off-site and included 15 new employees like. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. It does not store any personal data. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. This provides the opportunity to progress as you grow and develop within a role. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Learn more. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Just fill out the form or call us directly on 0203 507 1728. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. In the US alone, Apple has 265 retail stores across 44 states. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. You maintain composure and customer focus while troubleshooting and solving issues. Apples new IT training series begins with the Apple Device Support course. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Youre supporting people. Apple is a drug-free workplace. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. You reassure customers when delivering product diagnoses and potential solutions. They can also help businesses to develop and implement best practices for protecting their data. Apple Inc. All rights reserved. These cookies track visitors across websites and collect information to provide customized ads. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Page Turning Animation is Back! We deliver a full range of Apple courses, including support and repair training for Apple devices. After submitting my application it was a waiting game. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Youll grow your career skills, too, because leaders here take an active role in your professional development. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Under a partnered program of KellyConnect for Apple. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Related: 17 Apple Technical Specialist Interview Questions and Answers. The cookie is used to store the user consent for the cookies in the category "Performance". This requires a lot of testing and coordination between different teams within Apple. This cookie is set by GDPR Cookie Consent plugin. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Do you love how it feels to help others? All our courses are practical, hands-on, and led by trusted Apple experts. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. . This cookie is set by GDPR Cookie Consent plugin. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Come eager to listen and learn from your team, your mentors, and your customers. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Youll need to be flexible with your schedule. Apple Inc. All rights reserved. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Demonstrate and validate your expertise, whether you're an app developer or IT professional. The program is open to institutions in Europe, the Middle East, India, and Africa. You may be communicating with other technicians, engineers or managers. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Users can demonstrate their competency with two new exams and earn certification from Apple. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Bing Ads sets this cookie to engage with a user that has previously visited the website. Customer loyalty and satisfaction is their number one priority. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. When a customer needs assistance, you quickly assess their situation.