service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

You write beautiful things. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I have enabled the knowledge user check box in the user profile. Hi there,I am struglling with sataus update within a macro. Thanks. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Nice and informative blog! If you are still stuck after that, leave a comment with some more details and I'll take a look. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. I was creating 'wrong queue' queue . :), I am unable to solve this. This superbadge in specific helps building reusable granular components. No. Configure a named credential and remote site according to the specifications outlined in the business requirements. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Any help! Leave a comment for the Trailhead Baby! Ask Question Asked 2 years, 8 months ago. I have the same problem, I have the same problem, could you solve it? Does this match the requirements? If yes, this was created in the wrong place. Activate your knowledge groups and sub-groups. 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When you start a create a new report, simply click to start with a clean screen. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Glad you figured it out! Did you perform any particular action to get the email available on the console ? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Ensure you create 'Billing Topics' for Knowledge." Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Review the steps to create the 'Cloud Technical Team Support Process'. Think of this like a Sales Process. where you have opportunity stages associated with the process. I also got this error. I usually visit your website and I always learn something new from here. Search for an answer or ask a question of the zone or Customer Support. Challenge 1: Automate record creation. I am not intending to give out the answers, just a little bit of a nudge. This error stumped me for a while as well. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Are you sure it is about that? Hi All,I am currently stuck at challenge 4. I am glad that you figured it out. nay help is much appreciated. I can't figure out what this error means. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. What other fields do you need to add? I was able to work out a solution, I will outline it below. Could you share some details of what you have? Thanks in advance. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. This thing is just hosed and I'm only on #2. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I have finally managed to get through this stage. That is frustrating! Review the steps to rename the console to 'Cloud Support Service Console'. R&D, A project with Daddy: My favorite daily process! This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Will you be able to guide me? Cloudy Technical Team is correct name wise for both the record type and the process. I really learned a lot here. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I have the same problem and my Entitlement Process is already active :(. No idea what is missing. any ideas? I'm working on the Service Cloud super badge and the error below is driving me nuts! New Profile button, instead of hitting the Clone button on the Technical profile page. Empty the recycling bin. Sounds like you need, The instructions mention that agents should be able to decline requests. We can't find the 'Customer Case Team' role. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! "Im not able to add instructions in the macro. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. You do not need an overflow assignee, but you will need two queues. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. I got the stages added - its the 'and assign' that's hanging me up. Service Cloud Specialist Superbadge. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. In fact, you need to have better coding style to pass the challenges. I am stuck on challenge 5. I don't know what else to try. Thank you! He laughs when I poke his nose and tries to take toys out of my hand. Challenge 4 Case Routing. Anyone studying for their Service Cloud consultant certification. I have created also both categories. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Ensure you group report results correctly. +12,700 Points +300 points. This is my current version name. I add wrong queue to Presence Statuses but I still have the same issue. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ensure you set up the routing for Basic Cases properly." Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Challenge 1 Configure Outbound Application and Integration Security. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Sorry . Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hello, Thanks for your feedback. Telecom Billing System2. 1 is checked that should not be checked. I used a new trailhead playground created exclusively for the service cloud badge. thanks a bunch. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. THANK YOU! I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." I have created data categories and Subcategories and have activated.But have issue with the above error. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Add to Favorites. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Thanks! Sounds like an easy oops! Still not sure what Im talking about? "my report is looking all correct. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Ensure you select the correct Chart format." Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I have used knowledge 1000 times and have never had anything like this. I think it must have taken some time to register that I updated the values or something?!?!? Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Would you like to share some details of your current configuration? Tnx, hmmmm What you have sounds correct. :) I'd reconsider that time trigger. I'm at a loss as to what I could be missing. Also, I've included Entitlements in the console. If the action is missing from the page layout, it will not show up as an option in the feed. It is very attractive and impressive. "Can you please help me, what am I missing? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Error: "We can't find the Entitlement Name in the System Administrator Profile. * Able to be used on a profile level? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Initial Response milestone- You only need 1 criteria. Hyatt Place New Taipei City Xinzhuang. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Sales at Lychee shadow I'd try again since Trailhead had issues yesterday. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Modified 2 years, 1 month ago. My bet is that you missed one checkbox in the setup. Select edit page4. Has any code been used with your org? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. If you want to check the support process' api name, you can extract via data loader. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Any hlp? Remember you can only have one assignment rule per object and the instructions specify two routes. Can you help how to revert it back and to see Closed status field. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. It is hard to give many hints about this step without giving away too . Review the steps to create the 'Cloud Technical Team Support Process'.". Test it first by using real email addresses before you hit that button! Trailhead Baby, THANK YOU SO MUCH!. You may want to jot down notes as you read the requirements. Hello, I passed the first challenge but i still have a question. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I am the Trailhead Baby! Thanks a lot. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Do you have "Billing Topics" as a top data category with the 2 sub categories? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Do your routing configurations tie to the correct queues? Good! I like your blog.Devops Online Training in HyderabadLearn Devops Online. Ensure Agents have access to Knowledge when viewing a Case". Ensure you set up the routing for Advanced Cases properly. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn If you did them recently, try not to leave it too long to attempt this superbadge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I made two dollars today! This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure you group report results correctly. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I dont see any check box under layout properties of Knowledge. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I'm not sure I would have figured that out if I didn't stumble across this forum. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I'm stuck on Challenge 6, creating the macro. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. []Safari I hope to inspire all of the worlds trailblazers to learn, grow, and experience! This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Ensure you create the Cloudy Weather Resolution automated action. I've been stuck on this error message for two days! If you are short on time, start around the 20 minute mark. Tweak service Console. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I made two dollars today! Ask Question Asked 2 years, 8 months ago. Help with Superbadge Service Cloud Specialist step 4. Sign in Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Confused? It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). (Hint- The name of the component is not "entitlements"). Enter the billing service credentials in the custom setting. I dont see any check box under layout properties of Knowledge. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. read more, Youre going to think Im totally pathetic for writing about this!!! These have different SLA milestones an agent has to hit its the same in this section. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. That proved to be incorrect. You also get personal insight into the life of a Trailhead Baby! I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). In the worst conditions, Ursa Major panels produce ~25% of maximum power. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. The error message is so cryptic that it's hard to troubleshoot the issue. The challenge says "add the option for agents to compose emails within the console while looking at a case". Or rename a standard one? Use the search o. Hello! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! 3 new items on utility bar. can you please suggest something? Was this badge FUN or what?! I also ran into this after copy pasting the API Name out of the error message. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Please post some details of what you have. Any clues as to what I might be missing? Ensure you create the Cloudy Weather Resolution automated action. This comment has been removed by the author. Grab a pen and paper. Rated Accounts by State The record count for state and account rating are automatically added. Hope this solves it for you too. I have both Email to Case and On Demand Service enabled on the Email to Case page. Two things try a different merge field for the name. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. @Trailhead baby I am having same error message. Are you sure you want "email to case"? I fixed it, it was a really stupid mistake. Various trademarks held by their respective owners. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? You signed in with another tab or window. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Thanks. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Found my mistake (apart from taking it too literally). Review the steps to ensure you create the Cirrus Support Process. I started the whole of the following steps in this section with the objective of creating a macro. It is reason i m getting this error. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Is there an "email template" in the "email template" object? I am getting mad over this error now. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. stuck in challenge 6 please help. The simple things Hey, i'm on challenge 3 and almost done. I just finished the superbadge. For example, Basic vs Premier support. I am right now @ step 6. hope to finish the superbadge now soon.!!! but i don't know what is next step? 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and .