The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. The electronic tracking system did not allow for patients to be easily located within the department. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. We carried out an out of hours, unannounced, focussed inspection. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. DY8 4HZ, In There were no clear criteria for patients that could be put into the fit to sit areas of the department. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. They really invested time in me and understanding me. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Learn more. All the best and take care. It is great to hear that you received excellent care and treatment in Maternity Department. nhs.uk A fantastic level of care was provided for my daughter while here. Staff provided emotional support to patients to minimise their distress. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. One staff member said, "I am proud to be working for this trust.". 2654/1783). The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Health Education England will join us in April 2023. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Visit https://www.careopinion.org.uk All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. Our mission is simple: Being the best because, we care. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Let's make care better together. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. First amu then onto ward A2. Even the food was great! Russell Medical has been accredited by The Joint Commission since 1959. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. (Purple), High I was treated with so much dignity and respect that I left feeling supported and cared for. Some improvement in patient flow through the ambulance triage assessment area were seen. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Russells Hall Hospital I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. "We are working closely with HSE in relation to this matter.". Pensnett Road, Dudley, West Midlands, DY1 2HQ. They said the symptoms indicated COVID. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. - we'll pass your stories to the people in health and social care who can make a difference. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. These send information about how our site is used to a service called Google Analytics. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. 28 March 2013. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. there are some services which we cant rate, while some might be under appeal from the provider. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. About: Information was available for people to read if they chose to. Patient Experience Team. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of I wouldnt hesitate to re commended Russells Hall to give birth in. Mill House Coffee is []. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. The numbers of reporting radiographers available could not meet the reporting demands of the service. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. 27 July 2018. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Most staff were complimentary and shared examples of how they were supported by their managers and teams. The senior led team will review you on a daily basis, including weekends and bank holidays. Read about our approach to external linking. Staff feel able to develop their own ideas and have confidence that the trust will support them. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. the service is performing exceptionally well. For common health problems visit your pharmacist, GP or walk-in centre. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. One person we spoke with said, 'I have no complaints about this hospital. the service is performing well and meeting our expectations. Some people told us they would like more variety. It is great to hear that you received excellent care and treatment in AMU and Ward A2. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Keep 999 and A&E free for serious and life-threatening conditions. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. We have 11 permanent physician associates and one rotational physician associate in our department. You can search by name or top speciality. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. You canread more about our cookies before you choose. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well We are continuing to monitor progress against these. (Purple), High Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Such a lovely Dr and an asset to the hospital. Who has Care Opinion told about this story? Suspended ratings are being reviewed by us and will be published soon. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. There was insufficient senior medical and specialist oversight and in reach to the department. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients.