She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. Good comments praise how easy it is to switch to the provider, but negative reviews frequently mention price increases, rude customer service agents and issues with the Click Energy top up process. 2. Looking to get in touch with Click Energy NI? This kicks in when you have used up the 1/2 emergency credit automatically provided. Government EPG Scheme. The article below contains all the information that youll need to make an informed decision regarding your energy supply. Download our app today where you can top up your account, borrow a 5 and loads more. As Managing Director Damian Wilson has stated, the original goal was to be a: New breed of electricity provider that would provide customers in Northern Ireland with excellent value, incredible customer service and clear billing.. This phone number is suitable for all pay-as-you-go gas and electricity top-ups. Government support PAYMENTS. Switch to us Why Choose E? To view our Treating Customers Fairly statement Click Here. Click Energy currently only supplies electricity so you will need to find another energy supplier for your gas if you choose to switch. The 2.5+ day backup system. For example, if you want to top up 20, text 'TOPUP*20'. Enter 19 Digit Keypad Reference Number or login. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Sat: 8:00am-5:00pm ET This helps us to provide our website to you for free as a customer. These can then be topped up on the website in order to receive more discounts. VAT registration Number: 197 2110 09. You can top-up your gas and electricity at any PayPoint, Payzone or Post Office. Stay away! Enter the email address associated with your account and Click will send you a new password via email. They were too small to qualify for the annual Which? That means as of January 2020, all of their electricity comes from renewable sources. We can help you solve your top-up issues quickly and without hassle. Click Energy will only use this as part of the sign-up process. In the Consumer Council NIs survey of 2018 Click Energy only received a 55% satisfaction rate. As we all use more energy over the winter months, our energy bills are often a lot higher. You can contact us the following ways - Telephone Call us directly on 0800 1 070732. You can perform certain tasks without needing to get in touch with Click customer service, and you might find the answers to your questions by simply logging in to your Click Enegry account. If you're not able to process your renewal online, don't see the "Renew" link or can't find a plan option to suit you, please call Customer Service at 1-888-548-7540. Our experts are avialable to help you free of charge: If, for whatever reason you are dissatisfied with your service with Click Energy, you can always submit a complaint. Registered address - ClickEnergy, 1st Floor, Timberquay, 100-114 Strand Road, Derry/Londonderry BT48 7NR Click Energy is an electricity supplier based in Derry, Northern Ireland. Top Up Securely. Send top up phone. The Bill Pay 24 Hour Standard will cost around 608 a year according to average use statistics in the UK. Once logged in, customers can manage their energy account, including monitoring their energy usage and topping up credit when needed. Find the one that reads. Take control with averaged monthly payments, auto pay and more. For example, if you top up 10, you can use 10 worth of energy before you run out and need to top up again. FIND OUT MORE . ** Is a Green tariff if all the energy consumed is compensated by renewable energy injections in the grid. You can renew with your current plan, but that rate most likely has changed due to energy market demand. Live Chat Simply click the Live Chat tab above and speak to one of our advisors, or if on a mobile, call us on 0800 1 070732. * Prices vary from one city to another, so we display national averages 12 Greenway Plaza Suite 250 Contact Direct Energy. No, Click Energy is one of five suppliers in Northern Ireland that only supplies electricity to domestic customers. CONTACT US. As always, weve got you covered! That means they have a customer base of around 28,000. The Friends with Benefits programme means Click customers receive 20 worth of free electricity if they refer a friend or family member to switch to the provider. So, you like the look of Boosts smart prepayment tariffs? (Mon - Fri: 8:00am-6:00pm ET) Keep an eye on your inbox for more information. Value must be either 11 or 19 digits in length. Moving house? We may receive a commission from selected partner providers on the sale of some products and/or services mentioned on this website. Features: Top up securely. Please choose from the options below and fill out the form. Thats 100% and far above the national average of 32.8%. Equipped with a Yeti 3000X, Yeti Home Integration Kit transfer switch, four Yeti Tank Expansion Batteries, and the Link Expansion Module. Connect your home to an electricity supply, Click Energy claims to be Northern Irelands friendliest and most transparent electricity company. Please enter your current service end date, Please tell us about your current energy provider (optional), Already a customer? Lets break them down. The Click Energy tariffs currently available (May 2021) include the following: As well as its pay as you go and monthly tariffs, Click Energy also has a green business tariff and a Rural Saver deal designed for farmers. Seventy-eight percent of customers that left a review gave the supplier a "bad" rating of one star. Click below to redeem this now. Please verify you're a real person by doing this simple math problem: If you haven't already, you'll first need to create an account with your local utility. Depending on your situation, you could be given a payment extension, organize a payment plan with Click Energy, or apply for government concessions or rebates you might be eligible for. Its worth noting that if your new home doesnt have a prepayment meter, youll have to get it changed so that you can stay with Boost. Please report this to us at info@utilityswitchboard.com. We ensure everything is simple and straightforward for our customers. So, has Click Energy been able to achieve that aim? Mon-Fri: 8:00am-8:00pm ET Mon-Fri 8:30 - 5:00pm & Sat 9:00 - 4:00pm, Switch to a cheaper electricity or gas offer. With a traditional meter, its easy to lose your electricity key or gas card, or for something to go wrong. The scheme was set up to help vulnerable and low-income customers afford these higher energy bills and, if youre eligible, youll be placed in either the core or broader group. send 'TOPUP*' followed by the amount you want to top up to 66121. If you think youre in the core group and havent had a letter, you should call the dedicated Warm Home Discount team on 0800 731 0214 before the end of February. Write down this code and call Boost on 0330 102 7517 and they can let you know whats wrong and help fix it. You'll be presented with a range of plan options and the current rates for those plans in your area. It's all here. It was named by Which? Our dedicated team are online, on the phone and on social media to make it as easy as possible to switch to ClickEnergy. As well as business and domestic tariffs, the supplier also has a tariff designed for farmers. Just the way it should be. If anyone is feeling unwell, you should call 999. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Customers can also contact Click Energy through social media. Speak to an agent or see more plans for free ! This is based on 125 customer reviews. GET ANSWERS to frequently asked questions. To get your unique referral code, you will need to contact Click Energy directly. Looking to compare energy suppliers?Leave your phone number to request a call back from us! If youre moving within two business days, call 1300669432 between 8am and 6pm weekdays for urgent connections. Remember that Click Energy currently only supplies electricity so you will need to find another supplier for your gas if you choose to switch. There are a number of other Click Energy contact methods available. Follow the instructions in the email and you will have a new password in no time. Theyll give you an 8-digit TAG code, which you can take to either a PayPoint or Payzone where theyll give you a new key. It aims to be a provider of low-cost electricity through a choice of prepayment meters and through monthly direct debit. Recharge mobile. FIND OUT MORE . Find out how. The Click Energy top up online option is probably the most convenient way to top up your credit as you can do it from the comfort of your home at whatever time suits you. Click Energy will only use this as part of the sign-up process. It was founded in 2015 and remains one of the smaller suppliers in Northern Ireland with a market share of just 4%. Download our app today where you can top up your account, borrow a 5 and loads more. Main Menu. Find out how much you can save with EDF Energy today. The services and products mentioned on this website may only represent a small selection of the options available to you. (Mon - Fri: 8:00am-6:00pm ET) Please enter your current service end date, Please tell us about your current energy provider (optional), Already a customer? Downed power lines? To find out more about these contact options, head to our dedicated Click Energy contact page. This section Only needs to be filled in if someone has given you a referral code to switch to Click Energy, If you dont have one, just leave this section blank and continue to next page, Make your EV go further with our Day & Night Tariff. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. Text STOP to stop receiving outage alert texts. The good news is there is no limit on how many referrals you can make, so if you refer five friends to switch, for example, you could get 100 worth of free electricity! Speak to an expert and have your query resolved in minutes. Like topping up online, you will need to provide your KPN in order to complete the process. The following table will make the information easy to digest so you can have a clear comparison: Below you can find the cost information associated with these tariffs. Click Energy does also offer a business energy tariff to help keep costs down and offer energy efficiency. You can also top up your Click account at a local PayPoint store. . It is the same as ringing an 01 or an 02 number. Log in to renew or transfer your service, Supply Chain Responsibilities & Disclosure. To qualify for the broader group, youll have to receive certain benefits and support. as the best electricity provider in Northern Ireland in 2017 but since then price hikes and a lack of customers have seen it fall off the Which? Cookies used for marketing and advertising purposes. One is based in Australia, but Click Energy NI (the one we are concerned with) is based in Derry, Northern Ireland. This criteria varies by the provider so youll have to check with Boost if youre eligible. 's latest consumer survey from 2020, Click Energy did not receive a score because Which? When on the homepage, click the button in the top left hand corner that reads CLICK IN. On Reviews.io, Click Energy has a higher review score of 3.37 out of five stars. Scroll down the page until you see four red boxes (located underneath the Click Energy NI phone number and above the live chat heading) - this is the request a call back box. They are currently the most expensive provider of electricity in Northern Ireland. You can opt out at any time by clicking "unsubscribe" in an email. If youre currently a Boost customer and are moving house, youll have to call Boost on 0330 102 7517 and let them know: Let us set everything up for you and leave you with one less thing to think about when moving house! We only collect anonymous data. Click Energy has two channels for submitting complaints, either over the phone or by email. Please verify you're a real person by doing this simple math problem: 8 + 1 = . Looking to compare different energy suppliers? Depending on the question, the phone number for Click Energy customer service can change, as well as the hours available. Get the assistance you need via phone, email, chat or social media. Click Energy customer service is available from 9am to 5pm, while Click Energy sales and moving are available 8pm to 6pm during the week. To do this: After youve completed these steps, youll have requested a call back and a customer service agent will ring you at the specified date and time. Customers with sales questionsabout plans or servicescan email Click Energy at [emailprotected] while customer service enquiries, including account help or complaints, can be emailed to [emailprotected]. E is all about saving money. There are two energy suppliers that go by the name Click Energy. Established in 2015, it remains one of Northern Irelands smaller energy suppliers, catering for just around 4% of consumers. Click Energy, Timberquay, 100-114 Strand Rd. Doing this is simple and easy, all you need to do is follow these steps: Step 1: Dial 150 on your handset. It seemed this new supplier was doing everything right. More information about energy offers mentioned can be found here. Once you've registered online with Payzone, you can top up your electricity meter by texting "EI top up (amount to top up)" to 53314. The goal was to become a new breed of electricity provider that would provide excellent value, good customer serviced and clear billing. Click Energy has a number of methods for paying an energy bill, which are predominantly online. Ireland. Or leave us your details and we will call you! She has experience researching, writing and publishing for a wide range of websites covering tourism, beauty and recruitment. Head to the homepage (type Click Energy NI into your search engine and click the response that reads Click Energy - Northern Irelands Low-Cost Electricity). There is also an emergency credit option designed to help you out if you are unable to top up your electricity meter. Boost is encouraging the installation of smart prepayment meters across the country, working alongside the Governments initiative to become carbon net-zero. ClickEnergy is regulated by the Utility Regulator for Northern Ireland. To learn more about this and stay updated you can read our page on the UK energy crisis. You can see how much youre spending at different times, how much each appliance costs, and where you can cut back to save money. Save your Card Details. The Click Energy phone number is 0800 1 070732 Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Satirdaus from 9 a.m. to 4 p.m. 1.Phone: What's the EE top up number? The switching process can take 21 days where youll still be with Boost and have to top up your meter until then. Login details saved for quick login. A chat window will pop up in the bottom right hand corner of your screen. Click Energy online chat support is alsoavailable during working business hours (AEST) so you can contact Click Energy from anywhere in the world. If youre moving into a home supplied by Boost, whether youre switching or not, youll have to contact them and set up an account. Danielle is an SEO fanatic and loves creating engaging content. The top up phone number to call is 150 from your mobile device. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! The address for Click Energy is: Click Energy, Timberquay, 100-114 Strand Rd, Derry/Londonderry, BT48 7NR. Or leave us your details and we will call you! Ths number is also suitable for Smart PAYG+ customers. How do I renew my plan with Direct Energy? FIND OUT MORE . This is also the email to use if youre thinking of switching to the provider but have a few queries before signing up. Top up online What is a prepayment meter? View reports and bills. 1-833-272-7951 We are pleased to be part of the Warm Home Discount scheme, To find out more information about the fuels used to generate electricity Please be advised that you are not renewing with your current rate and plan. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Click energy has one variable-rate plan on offer at the moment. Change Location. 1-888-548-7540 These are Monday to Friday from 8am to 8pm, and Saturday from 9am to 4pm. Simply look in the top-left of this screen to see your location or click "Select Your Location" to find out. Postal mail, including forms, applications, or complaints can be sent to: Click Energy Click Energy: Reviews & Thorough Top-up Guide, Where To Get the Best Moving Boxes in 2022, The amount you want to top up (from 5 to 175), Head to the clickenergyni.com homepage - you can do this by typing Click Energy NI into your search energy and clicking the result that reads Click Energy - Northern Irelands Low-Cost Electricity. What's the Average Electricity Bill in Australia? Sign Up Online We'll send you the details of this plan so you can review it again later.