Privacy Policy | StubHub is the origin source of the transaction. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Click. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. They're upset StubHub is refusing. administrator or law firm. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. And the beat goes on. If you sell on Stubhub they will waive the sellers fee. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. The NHLs suspension caused a spike in the number of e-tickets sold. StubHub has stated that they will provide no comment on pending litigation. Never received email and Stubhub charged me $288 for not delivering. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Further, the voucher never came through! Easy sales process: Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. They were processing refunds for canceled events just like they previously did but then changed their policy. You will not receive a Settlement award under the Settlement. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. The MDL transfer order can be found here. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Please add me. Day of the event, I downloaded the tickets only to find they were for the wrong event. No mention is made of the safety of the attendees. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Ive been trying to get my money back for 2.5 years with no luck! The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Id like my money back! Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Their customer service is useless and brain dead. But the company does not need to comply with the law to avoid liability. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. A link has directed you to this review. StunHub has to be the worst company in the history of companies for customer service. Para una notificacin en Espaol, haga clic AQU. He was promptly told no because the game was not technically canceled, only postponed. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. With the complete shutdown of large gatherings, countless businesses are being impacted. The credits issued by the company are valid through the end of 2022. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. StubHub stopped guaranteeing cash refunds. A California class-action lawsuit has been filed against the ticketing site StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. StubHub claims it is postponed not cancelled and will not give me my money. In the meantime, they may continue to pursue the case individually. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They asked me to list it as resale. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. I was informed they could not secure the tickets from the seller. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Sign up for ClassAction.orgs newsletter here. I purchased tickets via StubHub for a concert 3 months in advance. Do You Have to Pay Taxes on Lawsuit Settlement Money? FAQ. In this . Bought tickets 2 months in advance for basketball game, never received them. I am disputing through PayPal. status of any class action settlement claim. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. We'll email you when an event is canceled. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Those with tickets to canceled events will get a credit of 120% of the purchase price. CEO Baker is just another crook collecting money he never earned. Read the complaint here: StubHub Refund Class Action Complaint. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Get the latest news on COVID-19 delivered to you. I had to do all the work, not them. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Less than two weeks later, StubHub amended its policy. ADD ME PLEASE! The Hollywood Reporter is a part of Penske Media Corporation. The suit was filed in error, according to the plaintiff. The U.S. The NHL postponed its season on March 12 in the massive wave of. Under normal circumstances, these processes are manageable. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Prices may be higher or lower than face value. The news comes just over a week after ticket resale sites began requesting corporate bailouts. If a show is canceled, with no new date, then they will. The company is accused of failing to resolve complaints from tens of thousands of customers. Show was cancelled on 12/29/21 the day of the show. Yes I have two events canceled from Covid that I did not get a refund. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. I want my damn money from the purchase of my tickets!!!! StubHub has not responded to the lawsuit. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Its policies are not just designed to protect consumers. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . I am appalled at their lack of customer service and straight out thievery. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Should You Become a Constitutional Lawyer? Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Moreover, the company will be forced to refund its customers. I only hear that events will be cancelled if there are not enough performers. Do not use STUBHUB, they are not an honest business. The case seeks monetary damages and restitution remedies for consumers. Please add me I lost roughly $600. StubHub is an eBay company that began selling and reselling event tickets in 2000. your claim status, claim form or questions about when payments are Call 1-866-788-2482 to speak to a customer service representative from StubHub. A California state court authorized the notice. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. All rights reserved. Sign up to receive our free weekly newsletter. Share this with everyone please!!!! StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Gender Discrimination against Transgender and Nonbinary People. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The court ordered the company to refund customers if the event was canceled and refund them in full. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. 24/7 customer support: Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Is Beyonces Tour Another Dynamic Ticket Price Mess? He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. But these are unprecedented times.. They never followed up. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. I tried contacting support and I kept getting the same response. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. She told me this escalation process would take 3-5 business days. 2. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company No refund or voucher has been offered. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. He was offered a coupon that was worth 120% of the original price. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. In response, he received a refund in the form of a coupon worth 120% of the original price. I will (apparently) receive a refund, but the damage is done. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. But, as an alternative, the 120% off coupons were also . Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. I am not good at technology. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Please add me. Still have tickets to the cancellation. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Unsubscribe at any time. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Others were postponed. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. How do I know I can trust these reviews about StubHub? The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Despite the alleged deception, the company's policies did not reflect the actual . I chose CC. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo.