About Hotel

Every Room A Home

Hotel Royal is strategically located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore.

Guests staying in the hotel's newly refurbished 362 spacious deluxe rooms and suites will enjoy 'Every Room A Home' feeling as all the rooms & suites are comfortably furnished with shades of beige curtains and bedspreads to blend with a contemporary colored wallpaper to enhance the cosiness of the rooms.Our rooms are among the most spacious in Singapore.

For guests' convenience & entertainment, we have added a wireless broadband internet access facility and also additional satellite and cable TV channels linked to all guest rooms & suites, apart from the hotel's present 24 hours in-house movie channels.

The hotel’s 24 hours Trishaw Coffeehouse offers mouth-watering local delicacies and irresistible desserts. Room service is also available 24 hours. Happy Joy Restaurant offers daily lunch and dinner steamboat buffet and is a fabulous place to dine in comfort.

Palate III (level 2) and the Popular VIP lounge in the lobby are wonderful places to be entertained, unwind and to enjoy a drink or two with friends, colleagues and business associates.

Various seminar packages are available and the conference & seminar rooms are well equipped to cater both large and small groups, be it meetings/ seminars or just fun-going parties.

The latest added facilities are an in-house Gym for the health-conscious and also a Self-service Launderette & Ironing Room for guests who prefers to do their own laundry whilst staying in the hotel.

Please come by to Hotel Royal and experience the Traditional Royal Service that we offer.

Vision

Every Room A Home

Mission

It is by working All together, our Honour to serve you in every Opportunity because every Moment of truth with you counts for us to live up to your expectation.

Quality Policy

To strive for continual improvement in our service delivery processes to meet customer & regulatory requirements through effective implementation of our Quality Management System that aims to enhance our organizational capabilities for customer satisfaction.

Singapore Quality Class

The Singapore Quality Class Program provides us with a framework for achieving business excellence.

The Singapore Quality Class implementation has given us the opportunity to benchmark our own management systems and practices against world-class standards of excellence as outlined in the Singapore Quality Class Business Excellence Model.

Upon receiving the Singapore Quality Class award, Hotel Royal has further benchmarked on the following four best practices:-

1) 3 Step Service (greetings & telephone etiquette)
2) Uncompromising levels of cleanliness
3) Ownership of Guests' complaints; and
4) Escort guests to their desired place

We will continue to work towards this goal by providing the excellent customer services to all our Guests.

ISO 9000

ISO 9001:2000 specifies requirements for a quality management system for any organization that needs to demonstrate its ability to consistently provide products and services that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction.

Compliance with ISO 9001 demonstrates our organization take quality and customer satisfaction seriously. Our organization was awarded ISO 9002:1994 in year 1997. We have converted to ISO 9001 in year 2002.

Hotel Security Award

The National Crime Prevention Council (NCPC) of Singapore is a non-profit organisation committed to promoting public awareness of and concern about crime and to propagate the concept of self-help in crime prevention.

Since its inception in 1981, the Council had actively engaged the public through the organisation of crime prevention activities. Working closely with the Public Affairs Department of the Singapore Police Force, the Council holds the annual festive seasons crime prevention campaigns; as well as regular exhibitions, seminars, workshops and talks on crime prevention.

Hotel Royal has been working in close association with the National Crime Prevention Council and has been awarded several gold awards over the past years since 1997 for excellent security practices.

Arts Supporter Award

Established in September 1991, the National Arts Council (NAC) is a statutory board under the Ministry of Information, Communications and the Arts of Singapore. Their mission is to nurture the arts and make it an integral part of life in Singapore.

Awards are presented yearly to artists for artistic excellence and to patrons for contributing to the promotion and development of the arts in Singapore.

Hotel Royal has been a strong supporter for the Arts and has been awarded for Arts Supporter Award in 2004.