Eng
中文FAQ
- Room Reservation
- Hotel Facilities and Other Services
- Transportation
- Room & Rates
- Car Park Facilities
- Location
- Miscellaneous
| Q1 | How do I make my room reservation? To make reservations, please use our secured online reservation form available on this website. Please ensure that all required fields are filled as specified on the reservation form. |
| Q2. | When I submit my reservation form, where does my request go? It will go directly to our Reservation Department. |
| Q3. | How long does it take the hotel to respond to my reservation request? Response is immediate once the reservation form is sent. However, if you do not receive any response within the hour, please email to reservation@hotelroyal.com.sg or duty manager@hotelroyal.com.sg for our follow up. |
| Q4. | How do I know my reservation is confirmed? An acknowledgement email will be sent to your email address to indicate that your reservation has been accepted with a confirmation number. Reservations are deemed secured and confirmed without any credit card guarantee. However, we would appreciate if you could furnish us with your expected arrival time or email to us if there are any changes of plans to stay with us. |
| Q5. | What happens if I encounter problem with my reservation upon checking-in? It would be advisable to quote your confirmation number or present a copy of the reservation form upon check-in to the reception. Alternatively, you may mention your name or the name of the person reserved as reference upon check-in. |
| Q6. | Would I be charged for any cancellation should there be any changes in my
travelling plan? Should you have any changes in your traveling plan, do email to our reservation department at reservation@hotelroyal.com.sg or you can simply call our hotel’s main telephone number at 65 64260168 to make the necessary amendments and we will accede to your request as best as we can. |
| Q7. | Do your hotel accepts credit cards and what type of credit card type do your
hotel accepts? Yes, our hotel do accept all major credit cards, such Amex, Visa, Mastercard, JCB & Diners. |
| Q24. | What are the different modes of transportation of getting to your Hotel? Subways (MRT) The other transport alternative would be by the subways (MRT). The subway (MRT) stations are also linked to the Changi Airport and as well as to most parts of Singapore. MRT provides a very convenient mode of transportation to all parts of Singapore. Simple directional maps are available at all prominent points of the subway stations (MRT) to guide travellers to their desired destinations. The subway stations (MRT) are also manned to guide or assist travellers personally should the explanation of the subway (MRT) routes are required. The minimum cost of a ride on the subway (MRT) cost 93 cents for 3 station stops. The nearest subway (MRT) station located near to our hotel is the Novena MRT station, which is just 8 minutes walking distance from the hotel. Taxi Service Taxi is easily available at the entrance of Hotel Royal. The taxi fare is about
S$20/- to the Changi Airport & travelling time is estimated to be about 25 minutes
per way. |
| Q25. | How do I go to Orchard Road? You may take a bus ride from service SBS no.54, 124, 143 and 162, the subway (MRT) from the Novena Station or take a taxi from the hotel’s entrance to Orchard Road, which is only about 5 minutes’ drive from our hotel. |
| Q26. | How do I get a taxi from the hotel? Please inform the bellmen to hail for a taxi and they would be pleased to do it for you. Alternatively, booking of taxi service is also available and can be done through the telephone operator. The cost of a taxi booking is S$4.20 in addition to the meter fare. |
| Q27. | Does your hotel provide transfer to the airport? Currently we do not have airport transfer service from airport to hotel and vice versa. However, taxis are easily available at the airport and also at the hotel’s entrance. Please approach the hotel’s bellman or reception staff for taxi service. |
| Q28. | How do I get from the airport to Hotel Royal? Please take the subways (MRT) (please refer to MRT website @ www.smrt.com.sg for more details) or take a taxi from the airport (estimated normal fare is below S$25/- per way). |
| Q29. | How long does it take to travel from the hotel to the airport? The normal traveling time to the airport is about 20 minutes. |
| Q30. | Which route should I take if I were to drive from Malaysia to your hotel? After clearing the Singapore Immigration & Customs Checkpoint, proceed by: 1. BKE (Bukit Timah Expressway) towards the direction of the city. 2. After the BKE exit, travel by PIE (Pan-Island Expressway) & exit to Stevens Road. 3. Next, turn into Bukit Timah Road enroute Dunearn Road. 4. At the end of Bukit Timah Road turn left for Newton Road. 5. Travelling along this way, you will see Hotel Royal on the right side the road. |
| Q39. | Where can I exchange foreign currency in your hotel? You can have your currency changed conveniently at the Front Desk Cashier’s counter, which is opened 24 hours. |
| Q40. | Where can I find information on shopping areas in Singapore? Maps of Singapore are available at the Front Desk. On the maps, you may find many useful information like shopping centers, places of interest and many more tourists’ information. Should you have any problems, please approach our Front Desk staff or Bellmen on duty and they will provide you with the information that you need. |
| Q41. | Where can I get information about entertainment outlets in Singapore? For this, you can get the information from the Singapore Tourism board at www.visitsingapore.com or type in this portal page http//app.stb.com.sg/asp/index.asp> |
| Q42. | What is the common language in Singapore? In Singapore English and Mandarin are commonly spoken. There should not be any challenge asking for directions when you are on the streets as all Singaporeans are very friendly and approachable. |
| Q43. | Are slippers provided in the hotel room? Yes, slippers are provided. |
| Q44. | Are toothbrush and toothpaste provided? Yes. We do provide toothbrush & toothpaste upon guest’s request. |
| Q45. | What time does the breakfast start and end? Breakfast is served at the Coffee House on the 1st floor. It starts from 6.30am till 10am. |
| Q46. | Can I make a late check out? Late check out is subjected to room availability. |
| Q47. | Where would you recommend some of the popular tourist attraction in Singapore? Jurong Bird Park Jurong bird Park boasts of 8000 birds from over 600 species, boggling the mind with creatures of all sizes & feathers. The world’s tallest man-made waterfall is famously found in a huge walk-in aviary. Another colossal enclosure has since been built with a high canopy board walk to admire flapping birds from Southeast Asia at eye level. Telephone number:- 62650022 Getting there - From Jurong Bird Park, take bus service no 251 to Boon Lay Bus station to Jurong East station and walk to the Science Centre. A new generation museum and repository of interactive scientific attractions, the Science Centre puts the wonderful joy of discovery front & center. Attractions include Amazing Electrons, Aviation, Dinosaurs, Chemistry, Human Body, The Mind’s Eye and Water Works. Altogether there are more than 750 audiovisual and interactive exhibits and many are simply mind blowing, especially for jaded adults. Telephone number:- 64252500 Getting there - Take bus service no. 54, 124, 143, 162 from the bus stop right in front of the hotel. The bus fare will be $0.90. Alight at the bus stop in front of Far East Plaza, along Scotts Road and board bus service no. 105. Alight at Singapore Botanic Gardens. Travel fare for this bus service will be $0.90 The grand old dame of gardens was begun in 1859. What surprises many is that, with its thousands of collected plant species and 52 ha of forest, it remains one of the world’s most important centers of botanical research. The Garden’s library and Herbarium alone has over 600,000 dried and preserved specimens. In the Gardens, large growths of shrubs, flowers and trees encircle a scenic eco-lake. Three zones with different attractions have been cultivated each dotted with visitor facilities. A very easy introduction to Southeast Asia’s natural heritage is available in the Rainforest Trail, where half of the species are very rare forest giants. The splendour of the national flower I son full display at the National Orchid Garden in the Botanic Gardens. Over 700 species and 2,100 hybrids are grown as far as the eye can see. The world’s largest orchid nursery has over 20,000 blooms. Telephone number- 64717361/ 64717138 Getting there - Board bus service no. 162 from the bus stop opposite the hotel. Bus fare for this part of the journey will be $1.40. Transfer to bus service no. 138 and alight at Singapore Zoological Gardens. Bus fare will cost $1.50. The total bus journey will be approximately 75min. Alternatively, you can take the MRT (subway) down to Ang Mo Kio station and board bus service no. 138. Spread out over 28 hectares, it is home to some 3000 animals from hundreds of species of mammals, birds and reptiles. As many as 40 species are considered endangered, which is why there is much excitement when some of them give birth to healthy birth in captivity. Two predators often demand attention. The polar bears are the only ones kept in the tropics. The lions are not the only ones, but as usual the regal beasts look and act like they own everything. Other species are grouped with each other in peaceful coexistence. Still others can be spotted running around freely such as peacocks. The main attractions – Primate Kingdom, Wild Africa, Reptile Garden – are famous. There are always new themes being prepared. A well-rounded experience is given by the many animal shows; up to four a day now, and the petting facilities, which lets you, get in touch to sea lions. A regular tram service toots around the zoo but the seats are always taken, it seems. Telephone number- 62693411 Getting there - Board bus service no. 162 from the bus stop opposite the hotel. Bus fare for this part of the journey will be $1.40. Transfer to bus service no. 138 and alight at Singapore Zoological Gardens. Bus fare will cost $1.50. The total bus journey will be approximately 75min. Alternatively, you can take the MRT (subway) down to Ang Mo Kio station and board bus service no. 138. The Night Safari is situated just next to Singapore Zoological Gardens The 40 hectare safari area, also managed by the zoo, takes advantage of a stable climate to place animals in outdoor rainforest without, at night, visible barriers between species. Predators and herbivores alike, some 1000 in total, can be seen behaving to their instincts – stalking, killing, courtship. A 45-minute tram journey under moonlight conditions slinks through “regions” like Nepal, Africa, Burma or South America, On foot, follow the trails that stab into the darkness and skirt all enclosures. There is no obvious barricade and the animals can get very close, which is why the Night Safari is a stunning attraction. Telephone number- 62693411 Getting there - The journey by bus (SBS service no 143) from our hotel to the
Sentosa Island is about 30 minutes. Please visit SMRT website @ www.smrt.com.sg
for fare prices to & from hotel to Sentosa & vice versa. The HarbourFront Centre is located just across the Sentosa Island and is linked to the island by a bridge. Cable car service is also available at the HarbourFront Centre to the Sentosa Island. New Monorail Service (Sentosa Express) to Sentosa – From January 2007 From January 2007, visitors to the Sentosa Island can hop on the Sentosa Express,
an 8 minute train ride to the island.
Visitors can board the train at VivoCity, which is connected to the HarbourFront
MRTstation. Sentosa is turning into a very exciting place indeed for visitors. Promoted as Singapore’s discovery island, there are great plans in store to turn it into Asia’s prime resort estate. Today, it is well worth a visit with museums, parks, golf courses, restaurants and hotels, reinvigorated from billions spent. The most unique way to make the 2km trip to Sentosa is by cable car from Mount Faber or Harbourfront Centre, which takes 12 minutes of floating at 60 m above sea level. Here you can enjoy the scenery of much of the southern coast and marvel at how much of Sentosa remains deep green woodland. Alternatively, a causeway has been built for easy access back and fro. Getting there- Board bus service no. 124 at Hotel Royal. Alight at North Bridge Road in front of St. Andrew's Cathedral. Walk to Asian Civilisations Museum, which is situated opposite the Adelphi. The bus fare is approximately $1.10. The most dramatic museum in Singapore is housed in the historic Empress Place Building, constructed in the 1860s as a courthouse. The ten galleries feature different regions with their own timelines and permanent displays, of which several, such as the Buddhist-Hindu gallery simply stunning. Over three levels of artifacts and priceless pieces await the awed visitor. Telephone number- 63327798 |