Maybe it was turning off wifi. If you register your device with your organization, your organization can change this policy on your phone. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Q: How do I remove an account from the app? All Rights Reserved. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Receive data from the internet. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. This way you can reenable push notifications. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. This is causing issues when users need to re set up the account in the Authenticator app. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Whenever I try to enter a MS service (e.g. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." A: This is a known issue on iOS 13+. Dec 14 2021 This is the only way to fix it. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Location. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. 1. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. This minimaldata is needed to keep the app updated and secure. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. When you purchase through our links we may earn a commission. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. You still use your password to access credentials to share with another organization. Microsoft Account unfortunately has been removed from Google play store. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. Dec 14 2021 The Authenticator app is available forAndroidandiOS. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Regards, Walter This data allows our engineers to improve the app in ways that are important to you. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. I have submitted feedback logs using Incident ID:UE5893G if it helps. Just clicking on it will cause a notification permission request to pop up which you can grant. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This permission is required for sending notifications to verify your identity. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Microsoft Authenticator will display a message if you need to do this. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Shop your favorite products and well find the best deal with a single click. The app will request this permission only if your organization has a policy requiring location. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Q: Why does the number next to the code keep counting down? Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Thank you for writing to Microsoft Community Forums. Q: Why does Authenticator allow you to approve a request without unlocking the device? On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Check for notifications doesn't change the situation: no notification queued. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. What can I do? I had to go into the advanced set up to be able to change it back. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. It is grey out on the app so I cant get my code that I need. This behavior doesn't make sense to me. Make sure the app is turned on to use sound or to vibrate for notifications. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Push notifications are an excellent way to keep your users up to date on the most recent content. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Definitely would like to see the one-time bypass feature in Azure MFA. What are the steps? I initially registered my MFA Account on a different device but I don't have an access to it any longer. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Unfortunately, I receive the notifications to the old phone. A: No. Then, select Add method in the Security info pane. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Additionally, because the app stops running as soon as you close it, it won't drain your battery. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Get The Word Out About Your GoFundMe Campaign! You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. 1. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Any help would be great here also. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. Both features have been available on Apple products for years. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON.