How long did you run them? Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". I applied online. "Success in my last two jobs really showcased my ability to multitask. "As you can see from my resume, I have very direct experience in the retail industry. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Sydney NSW. Great! It was 5 questions about customer services. Darwin High School. Applicants must have obtained unlimited working rights. Great! Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. It roughly took three hours, and you had a ten minutes break. I applied online. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Therefore, any date prior to 2019 might not be accurate. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. Also, reiterate to the interviewer that you always strive to be professional. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. If you're successful in being short-listed, you'll be invited to attend an assessment. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. The process took 3 weeks. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. We do not claim our questions will be asked in any interview you may have. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. Fly with us and discover the Qantas difference. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. When you applied for the job and read the job description, this likely would have been listed as a requirement. More recently as a business owner, I've used the phone to handle many business matters. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Some of these questions were timed. The more details, the better! Buy flight and unique experience vouchers. The process took 4 weeks. What did you accomplish while you operated them? I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Do you use a calendar, planner, or another tool to record and view this routine? At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". The Qantas Airways reservation number is +1832 (460)1113. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". My current employer is required to run a criminal background check on our staff every two years. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. What is the hiring process for remote jobs at Qantas? tell me about a time that you provided exceptional customer service. how did you handle it? Pass will be sent electronically . Good job! . I applied online. I applied online. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . What was the end result? Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. 401K; Hourly pay plus commission/bonus Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Step 1; Applied for job. Part-time. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Did you develop an action plan with them? From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. 25 followers 25 connections. . Accepted Offer. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Browse our travel recommendations for Australia and beyond. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. With our interactive map it's easy to plan your next trip using money or Qantas Points. And don't forget to directly answer the question. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. I applied online. Bookcar hire,car specials, commercial vehiclesandairport transfers. For example, I worked in a bakery where I took calls and directed them to the right departments. Provide additional details to further strengthen your answer. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. Adding an example will strengthen your answer and make it more memorable to the interviewer. The process took 2 weeks. Choose the seat that suits you before you get to the airport on Qantas operated flights. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. I interviewed at Qantas (Brisbane) in July 2016. Ways to check-in for your flight including online and on your mobile. describe a time you saw a staff were doing something dangerous The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". If yes, we have great news for you. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Get ready for your big adventure with our dedicated family section. Payment from customers definitely could be in person at the airport, so having experience here is a plus. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Write down what you think is important so you can reference it when youre in the role play. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Be the first to find this interview helpful. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Then we had group activity and interview with a Qantas staff. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. The process took 3 months. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. The process took 3 months. I interviewed at Qantas in Feb 2023. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. Find departure and arrival information and view ouron time performance. 1. Start your trip in the exclusive surrounds of one of our world class airport lounges. Join Qantas Frequent Flyerorsubscribe to Red Email today. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. Applicants must be Australian or New Zealand permanent residents. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Full-Time. In each of those roles, the key to my success was mastering the business and the products that I worked with. Terms and conditions apply. Note that we are not considering additions to our list of Panel Suppliers. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Meeting as a Group. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . did anything happen? Free interview details posted anonymously by Qantas interview candidates. Don't be bashful. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. "I would not have any issues with the dress policies that you have in place for your staff. There was a question about working in a high pressure environment Book and manage your trip with features such as check-in, seat selection and boarding pass access. How would you handle a combination of scenarios with competing priorities? For some others I know the process was shorter and others much longer. What ideas have you brought to a previous role that have benefitted other staff? As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. This is your opportunity to really sell yourself! Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! The process took 1 week. Stage 3 was a group activity. Looking for some holiday inspiration? He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard.
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